Effective Date: 4 April 2026

Last Updated: 4 April 2026

At BANFF MADTOURS, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, contact us, or book a tour with us.

Information We Collect

We may collect information such as your name, email address, phone number, booking details, payment information, pickup details, traveler information, special requests, and any messages you send to us. We may also collect limited website usage data such as your IP address, browser type, device type, and pages visited.

How We Use Your Information

We use your information to manage bookings, communicate with you, operate tours, process payments and refunds, provide customer support, improve our services, and meet legal, safety, accounting, or insurance requirements.

Sharing Your Information

We do not sell your personal information. We may share it only when necessary with trusted service providers, payment processors, booking platforms, website and software providers, or where required by law.

Third-Party Bookings

If you book through a third-party platform such as Viator, GetYourGuide, TripAdvisor, or Bókun, your information may also be handled according to that platform’s own privacy policy.

Cookies and Website Use

Our website may use cookies and similar technologies to improve functionality, understand website traffic, and enhance user experience. You can manage cookies through your browser settings.

Data Protection

We take reasonable administrative, technical, and physical steps to protect your personal information from unauthorized access, use, disclosure, or loss.

Retention

We keep personal information only for as long as reasonably necessary for booking, operational, legal, accounting, or dispute-related purposes.

Your Rights

Subject to applicable law, you may request access to your personal information or ask us to correct inaccurate information.

Children

Where a booking includes a minor, we generally collect that information through a parent, legal guardian, or authorized adult only as needed for the booking or tour.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

BANFF MADTOURS

Calgary, Alberta, Canada

Email: [email protected]

Phone: +1(825)782-0782

Website: https://madtours-ca.com