Effective Date: 4 April 2026

Last Updated: 4 April 2026

At BANFF MADTOURS, we understand that travel plans can change. We aim to keep our refund policy clear and fair for all guests.

Guest Cancellations

• You will receive a full refund if you cancel more than 24 hours before the scheduled departure time.
• Cancellations made 24 hours or less before the scheduled departure time are non-refundable.
• No refunds can be given for no-shows, missed departures, late arrivals, or incorrect pickup selections.

Booking Changes

We will do our best to help with booking changes, but all changes are subject to availability and cannot be guaranteed.

If We Cancel

If BANFF MADTOURS needs to cancel a tour due to weather, road conditions, safety concerns, or other unforeseen circumstances, guests will be offered either:

• a full refund, or
• an alternative date or suitable replacement, where available.

Third-Party Bookings

If you booked through a third-party platform such as Viator, GetYourGuide, TripAdvisor, or Bókun, the cancellation and refund terms shown on that platform at the time of booking will also apply.

Refund Processing

Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank, payment provider, or booking platform.

Contact Us

If you have any questions about cancellations or refunds, please contact us:

BANFF MADTOURS

Calgary, Alberta, Canada

Email: [email protected]

Phone: +1(825)782-0782

Website: https://madtours-ca.com